No REFUNDS will be given on custom printed items.
Cancelling your order
If you decide to cancel your order before your graphic designer has created your proof, then we will fully refund your purchase. If you would like to cancel your order after your proof has been created, then we will refund your purchase minus a cancellation fee of $25.
Once your proof has been approved, we are unable to make changes to your order. We are unable to refund your purchase at this stage, but we can offer you a discounted re-order. Of course, if the error was ours, then we would be happy to fix the error at no cost to you.
Refunds and Returns
We are unable to accept returns on personalized products but would be happy to handle any returns or exchanges on non-personalized products.
If you have any questions regarding your order, please email us at jamie@stonemountainpress.com so that we can assist you.
