100% satisfaction guarantee
We want you to love your products and we are committed to a 100% satisfaction guarantee. We will do everything we can to ensure that your order is perfect.
Cancelling your order
If you decide to cancel your order before your graphic designer has created your proof, then we will fully refund your purchase. If you would like to cancel your order after your proof has been created, then we will refund your purchase minus a cancellation fee of $25.
Once your proof has been approved, we are unable to make changes to your order. We are unable to refund your purchase at this stage, but we can offer you a discounted re-order. Of course, if the error was ours, then we would be happy to fix the error at no cost to you.
Refunds and Returns
If you are not satisfied with your product due to quality issues or an error on our part, then we will replace your item as quickly as possible at no additional cost to you or we will fully refund the full amount of your order.
We are unable to accept returns on personalized products but would be happy to handle any returns or exchanges on non-personalized products.
If you have any questions regarding your order, please email us at email@example.com so that we can assist you.